With the recent publication of Ben Goldacre's excellent book "Bad Pharma" I thought I would look out a piece I wrote some time ago about 'Bad Chairing'.
Bad Chairing - The10 WORST ACTIONS and SAYINGS
For those people chairingmeetings who wish to make a complete and utter hash of engaging and involving the public or what you may view as "those poor, pathetic, indolent, sufferingsouls" I wish to offer this sound advice which I have witnessed andlearned over the years. This is the ‘how not to do it’ guide which a small minority still do...
I have divided these as the 10ACTIONS and SAYINGS of the World's Worst commandments for involving the publicin meetings.
· View patients and public as from another planet
· Make no contact beforehand with the patient or member of the public
· Don't introduce yourself
· Avoid introducing anyone at the meeting
· Don't make eye contact
· Ignore any indications of the patient/public wanting to speak
· Ensure all papers are in NHS speak
· UAWAG - Use Acronyms Without A Glossary
· Don't have Patient Issues as an Agenda Item
· Make no reference to patients in the Minutes
· You're still alive??? (Thanks to Bec, a colleague)
· I had an minor op once so I know what it is like being a patient
· It is all very complicated and you won't understand
· Ah, yes, well, but....
· I would never have had that treatment
· You are only a patient and only see one small side
· Raise your eyebrows at all patient/public comments
· Use 'them' and 'they' when talking about patients and public
· Use hospital humour - 'off for frying' rather than radiotherapy
· Smile but look with pity in your eyes
One might assume that somethingsimilar to these lists have been circulating for years and must have formedpart of a training course for a small minority of professionals. This couldtherefore explain the regularity with which these behaviours are exhibited.
However, THANK YOU to all of YOU who help us in a million ways!